After 3 hours on the phone, they refused to reprint the cards tonight and overnight them. I could pay to have them reprinted and overnighted and they would give me a 50% discount on the printing part only. Now that I read all the problems with Saturday delivery on the blogs, I know they were just blowing smoke up my skirt. (By the way, they may be a California company but they let slip that all the printing is done by another company in Louisville KY, UPS’s home and hub. They are simply middle men.) I talked to Elizabeth in Customer Service then her supervisor Michael. I believe that was his name.
I have used printers for 14 years and have never had such an unresponsive company. All he kept saying was that was not their policy and he couldn’t change the policy just for me. Stay away from them! Every company makes mistakes but the difference between a great company and a horrible one like Overnight Prints is how they handle the problem. And this company really blew it!