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Don't Use Overnight Prints

I believe it's all our responsibilities to alert the masses about bad internet companies. I should have Googled the company! I ordered 4000 tradeshow postcards on May 18. I am a graphic designer so the cards were printable and I know Overnight Prints had no problem because I asked. They were printed Monday May 19, shipped May 20 supposedly. I paid for 3 day select and these won’t be delivered until sometime on the 27th. 9 DAYS!
After 3 hours on the phone, they refused to reprint the cards tonight and overnight them. I could pay to have them reprinted and overnighted and they would give me a 50% discount on the printing part only. Now that I read all the problems with Saturday delivery on the blogs, I know they were just blowing smoke up my skirt. (By the way, they may be a California company but they let slip that all the printing is done by another company in Louisville KY, UPS’s home and hub. They are simply middle men.) I talked to Elizabeth in Customer Service then her supervisor Michael. I believe that was his name.
I have used printers for 14 years and have never had such an unresponsive company. All he kept saying was that was not their policy and he couldn’t change the policy just for me. Stay away from them! Every company makes mistakes but the difference between a great company and a horrible one like Overnight Prints is how they handle the problem. And this company really blew it!

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5 Response to Don't Use Overnight Prints

June 18, 2008 at 11:06 PM

Hi Angie - I have had major problems with them as well. The printed some post cards incorrectly for me and then would not fix them after saying they would. Long story short, I found TONS of complaints about them on the web after googling and finally tracked down a manager who was able to help me. They are super hit or miss as to the quality, and shipping seems to be a problem for nearly everyone. I'll send you the guys name that did end of helping me eventually.

June 19, 2008 at 10:41 AM

Thanks Jennifer, I appreciate the help!

June 19, 2008 at 4:44 PM

I had a problem similar for a client. Said they would have them shipped 2 day and misguided me and to have received them on time we would've had to overnight!! Bad bad!!! Thanks for posting.

June 19, 2008 at 8:03 PM

These are professional graphic artists folks who like me know how to set up files for printing and know what reasonable service to expect. If I have any say about it, they are going down.

June 25, 2008 at 3:05 PM

oh, Angie I'm so sorry that you had issues with them. I have always refused to use them because their rating with the BBB has always been horrible. I try to warn photographers who use them but the nice prices still grab hold of some people. For the record I've always used and loved them! They also print out of Phoenix so you can actually go down and pick up your order once it's printed.

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